When systems fail, communicate instantly. Automate everything else.
Outage App ingests monitor webhooks, orchestrates incident status, dispatches automated alerts across Slack, Teams, Email, and PagerDuty with smart reminder cadences, and synchronizes planned changes company-wide.
Core Payment Gateway & Checkout Degradation
Inbound monitor webhook triggered by Datadog APM. Error rate exceeded 5% threshold across US-East cluster. Automated paged notifications sent to payments engineering.
Everything you need to handle outages without chaos
Most incident platforms gate automated webhooks, custom branding, and change calendars behind expensive custom quotes. Outage App provides all core operational features on every plan.
Report, Track & Resolve Outages
Spin up incident records in seconds. Track statuses from Investigating to Identified, Monitoring, and Resolved. Post branded stakeholder updates with single-click delivery.
Signed Inbound Monitor Webhooks
Connect Datadog, Prometheus, Grafana, CloudWatch, or custom pingers. Features cryptographic HMAC signature intake, deduplication and idempotency keys, durable queueing, and automatic exponential retries.
Slack, Teams & Multi-Channel Alerts
Simply paste an incoming webhook URL to notify Slack channels or Microsoft Teams spaces. Seamlessly dispatch emails, trigger PagerDuty Events API v2, and fire custom outbound webhooks concurrently.
Automated Reminder Cadences
Never let critical outages be ignored after the first ping. Configure automated reminder cadences (e.g. 15 minutes, 60 minutes, and again before expected restore) until the incident is marked restored.
Targeted Recipient Groups
Send the right message to the right audience. Segment recipients by office location, department, executive tier, or infrastructure component so employees only receive relevant alerts.
Safe Test-Runs & Execution Logs
Test your webhooks, integrations, and automation rules in a safe dry-run simulator without paging the company. Inspect full execution traces, payload hashes, and delivery acknowledgments.
Trigger → Outage → Actions in Milliseconds
Configure automated runbooks that respond instantly when your infrastructure signals an outage. Replace manual pings with reliable, auditable automations.
Production Alert Runbook (Live Simulation)
Change Requests & Company-Wide Change Calendar
Most outages happen during routine maintenance. Outage App brings structure to your changes with risk classifications, conflict detection, and a unified calendar view.
Structured Change Planning & Approvals
Submit changes with target maintenance windows, affected systems and physical sites, risk assessments, test steps, and rollback plans. Authorized managers review and approve revisions before execution.
- Multi-stage approval workflow with immutable audit snapshots
- Schedule Conflict Alerts: Notifies requestor if window overlaps another change
- 1-Click Planned Incident: Instantly convert approved change into a planned outage notice
Company-Wide Change Calendar
Give your entire organization full visibility into upcoming and past maintenance windows. Filter by site, service, or status to prevent surprise disconnections and maintain operational transparency.
- Month, week, and list views with clear timezone annotations
- Color-coded risk indicators (Low, Medium, High, Critical)
- Unlimited stakeholder access without extra seat licenses
Simple plans tailored to your team size
Every paid plan includes all core features: automation workflows, inbound monitor webhooks, change calendar, Slack/Teams integrations, and reminder cadences.
Team
For growing IT operations teams managing critical infrastructure & services.
- 10 billable IT staff (extra users: $8/mo)
- Unlimited stakeholder recipients & viewers
- Inbound signed monitor webhooks (HMAC & dedupe)
- Slack & Microsoft Teams incoming webhooks
- PagerDuty Events v2 & outbound webhooks
- Automated reminder cadences (15m, 60m, restore)
- Full automation studio & dry-run execution log
- Change requests & company-wide calendar
Business
For mid-size companies requiring multi-site incident routing and change coordination.
- 25 billable IT staff (extra users: $8/mo)
- Unlimited stakeholder recipients & viewers
- All core features: Inbound webhooks, Slack, Teams
- Automated reminder cadences & PagerDuty Events v2
- Change requests, conflict warnings & 1-click planned outages
- Multiple recipient audience groups & custom segments
- Custom email branding: Logo, colors & custom Reply-To
- Priority email support
Scale
For larger organizations with multiple departments, high alert volume, and complex workflows.
- 50 billable IT staff (extra users: $8/mo)
- Unlimited stakeholder recipients & viewers
- High-throughput inbound webhook ingestion & queueing
- All automation capabilities & multi-channel dispatch
- Change requests, collision alerts & central calendar
- Audit log export & security policy enforcement
- Dedicated onboarding assistance & SLA support
| Feature | Team | Business | Scale |
|---|---|---|---|
| Included Billable IT Staff | 10 users | 25 users | 50 users |
| Extra User Overage | $8/user/mo | $8/user/mo | $8/user/mo |
| Report an Outage, Track Status & Send Updates | |||
| Inbound Monitor Webhooks (Signed intake, dedupe, retries) | |||
| Slack & Microsoft Teams via pasted incoming webhooks | |||
| PagerDuty Events API v2 & Outbound Webhooks | |||
| Automated Reminder Cadence (15m, 60m, restore notices) | |||
| Change Requests & Company-Wide Change Calendar | |||
| Change Schedule Conflict Warning & 1-Click Planned Outages | |||
| Automation Workflows (Trigger → Outage → Actions) | |||
| Execution Log & Dry-Run Simulator (Test without paging) | |||
| Recipient Groups & Audience Targeting |
Frequently Asked Questions
Everything you need to know about plans, automation capabilities, and billing.
Are change requests or automations locked to higher tiers?
No. We firmly believe that change management, collision detection, and automation runbooks belong in every IT team's incident response playbook. Team, Business, and Scale all include the full automation studio and change calendar.
How do billable IT staff seats work?
You only pay for members of your team who actively create, triage, approve, and manage outages and changes (Owners, Admins, and Operators). Non-billable stakeholders and notification recipients are unlimited.
What happens if we need more IT staff seats?
You don't have to force an upgrade to a higher tier just for a couple extra team members. Every paid plan allows you to add extra billable users at a flat, predictable $8 per user per month.
How do Slack and Microsoft Teams integrations work?
We keep it painless: you simply paste an incoming webhook URL from your Slack or Teams channel into your integration settings or workflow action. No complex app approvals or bot permissions required.
Can we test our webhooks without paging real people?
Yes! Outage App provides a dry-run test execution engine. You can fire sample alert payloads into any workflow, view the complete step execution trace and variable substitutions, and verify logic without sending real emails or notifications.
How does schedule conflict detection protect us?
When creating or editing a change request, Outage App analyzes your requested window against all existing approved changes. If an overlapping window affects overlapping sites or services, the requestor is instantly warned to avoid simultaneous outages.